HONOLULU (KHON2) -- The county clerk said signature issues may cause a couple thousand ballots to not be counted but they said there's time to fix the issues.
"We want to go figure out, well, what's going on. Make sure. Make sure that we verify before we send the ballot out to be counted," Glen Takahashi, Honolulu County clerk told KHON2.
The county is reaching out to everyone whose ballot had missing or mismatched signatures.
If you're voting by mail, there's a really important step after you seal your envelope--you have to sign it. And that signature has to match either your driver's license or state I.D. or your voter registration form.
"We will match it up with other submissions that have we have on file, that could be a voter registration form or an absentee ballot application that we might have on file, or even if you register to vote via the driver licensing process, a driver license, image capture that you did there," said Takahashi.
One-third of the validation problems come from the return envelope not being signed at all. The majority, though, are mismatched signatures. Both of which will prevent a ballot from being validated for counting.
"We will follow up with them all the way through Election Day and after that. The voters have additional time."
The due date to fix the issue or "cure" is Nov. 13.
The votes will remain sealed and uncounted unless or until the voter takes action on the notice to fix it.
"They can certainly sign this and return it to us. They could come down to our office and we can correct their issue. Or we have a system called Text to cure, and of course, the instructions on how to access that are in the letter and they could actually cure their signature via their mobile phone," said Takahashi.
Voters can also use BallotTrax on the elections website to check the status of your mailed ballot and make sure your ballot was received, validated and is ready for counting. If you see all green in the BallotTrax, your ballot is good. But if something else pops up, you've got a problem and need to reach out to the clerk's office to respond if you got one of the letters.